Effective Business Writing for Support Staff

Effective Business Writing for Support Staff

Business writing is one of the most important and basic skills that employees should possess. Writing skills enable one to convey ideas, information, instructions and concepts and since businesses tend to be busy, well-written communications help save time. Good writing also adds to the credibility of the writer and reflects positively on a company’s image. Whether writing internal or external correspondences, effective business writing is an important aspect of any workplace, for business owners and employees. Poor writing skills may cause irritation, loss of business and reflect poorly on your organization.    

Objectives & Methodology

An activity-based workshop, participants will go through a series of case studies, synergizers, group discussions and presentations to enhance learning and encourage participation.

Course Outline

  • Importance of Business Writing
  • Types of Written Communication
  • Before You Write
  • Knowing Your Audience
  • Writing What You Mean
  • The Writing Process (Internal & External Correspondences)
  • Format for Readability
  • Writing Clearly, Concisely and Simply
  • Proofreading Written Material
  • Message Taking
  • Most Common Business Usage Errors
  • Most Commonly Misspelled Words
  • Most Commonly Confused Word Pairs
  • Email Etiquette
  • Font Choices
  • Parts of a Business Letter
  • Responding to Feedback Cases
  • Writing Impactful Business Proposals


  • 14 hours

Date of Workshop

  • To be confirmed

Time of Workshop

  • To be confirmed


  • $895 nett per participant


  • Available upon request


  • To be confirmed

Dress Code

  • Business Casual Wear

Who Should Attend

  • Admin & Support Staff
  • Secretaries & Personal Assistants
  • Business Development Executives
  • Career Seekers
  • Graduates & Scholars

Other Details

  • Investment includes two tea breaks and one lunch per day
  • A minimum of 16 participants is required before a class may commence
  • Bulk discounts available for organizations so please inquire within

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