The FIRST CLASS Host™  program is especially designed for staff in the hospitality industry and imparts the essentials of hosting and welcoming local and international guests, business entertaining etiquette and social decorum in the presence of guests and dignitaries. This program also covers the behind-the-scenes aspects of organising that special event, how to set a table and seat guests at a formal event as well as going the extra mile to ensure that the needs of guests, expressed or otherwise are dealt with in a truly exceptional way.

Objectives & Methodology

This role-play and project-based workshop deals with the essential duties of hosts and stresses the fact that in the presence of guests, every staff is a host at that point in time.  Participants will be given a task at hand and required to come up with solutions and ideas to welcome some very important guests who will be arriving. Throughout the1-day workshop, participants will also be involved in the setting up of a dining table and entertaining guests in a warm and hospitable manner.

Course Outline

  • Introduction to the Hospitality Industry
  • When do you become the Host?
  • Welcoming Guests & Dignitaries
  • Intercultural Greetings
  • Social & Business Etiquette
  • Introduction to Proper Table Settings
  • Basic Table Manners
  • Courses of the Meal & Menu Construction
  • Personal Appearance and Hygiene
  • Serving Special Needs Guests
  • Being an Attentive & Gracious Host
  • Hosting a Memorable Event!


  • 7 hours

Date of Workshop

  • To be confirmed

Time of Workshop

  • To be confirmed


  • $495 nett per participant


  • Available upon request


  • To be confirmed

Dress Code

  • Business Casual Wear

Who Should Attend

  • All frontline service staff inthehospitality industry
  • Executives involved in hosting events for guests

Other Details

  • Investment includes two tea breaks and one lunch
  • A minimum of 16 participants is required before a class may commence
  • Bulk discounts available for organizations so please inquire within

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